Shipping & Returns
Shipping Policy
Living Energy Crystals is committed to providing you with clear, honest communication and a smooth experience from the moment you place your order to the moment your crystals arrive at your door.
Every order is packaged with care and intention to ensure your new treasures are protected and energetically aligned. If you have any special shipping needs, feel free to reach out before or shortly after placing your order. We will do our best to accommodate.
Shipping Details
Processing Time
Orders are processed and shipped within 2–3 business days unless otherwise noted (e.g., during holidays or special events). You’ll receive a confirmation email with tracking details once your order ships.
Shipping Methods
Shipping options and rates are available at checkout. Delivery times will vary depending on your location and selected shipping method.
Shipping Area
At this time, Living Energy Crystals ships only within the United States. For international inquiries, please contact us directly at livingenergycrystals.com to discuss possible arrangements.
Return, Exchange & Refund Policy
At Living Energy Crystals, we want you to feel confident and supported in your purchase. Every piece is selected with care and intention, and we stand by the quality of what we offer. While all sales are generally final, we understand that exceptional circumstances can arise. This policy outlines how we handle returns, replacements, and refunds with clarity and fairness.
Returns & Replacements
Standard Policy
Living Energy Crystals does not offer refunds under normal circumstances. However, we are happy to offer replacements or store credit in the following cases:
Damaged Items: If your item arrives damaged, please notify us within 7 days of delivery. Include clear photos of the item and packaging so we can assess and resolve the issue.
Defective Products: If your item is defective or not as described, contact us within 7 days with photos and a detailed explanation.
Lost Shipments: If your order is marked as lost in transit by the shipping carrier, please reach out so we can investigate and either replace the item or issue store credit.
No Longer in Stock: In rare cases where an item is sold out (such as one-of-a-kind crystals) and no suitable replacement can be agreed upon, a refund may be issued at our discretion.
Refunds — Exception-Based
Refunds will only be considered in the following circumstances:
We are unable to fulfill your order due to stock discrepancies or listing errors.
An acceptable replacement or store credit cannot be agreed upon for a damaged, lost, or unavailable item.
A mistake was made on our end that prevents the item from being delivered as ordered (e.g., wrong item shipped and not rectifiable).
If a refund is granted, it will be processed to your original payment method within 3–5 business days after approval.